Harmony in details

Things to Know Before Making Soft-Boiled Eggs

1. Why does the doneness and saltiness of each soft-boiled egg vary?

Answer: Hi, sweetie! The weight range for eggs is 55g to 60g. The variation in weight leads to differences in the degree of doneness among individual eggs, so the level of doneness may vary slightly.

The slight deviation does not affect edibility; due to differences in eggshell density, there will be a minor impact on the flavor absorption, resulting in variations in saltiness—but...

The difference is minor and does not affect edibility.

2. What kind of packaging? How should it be stored?

Answer: Each egg is vacuum-packed and can be stored in the refrigerator at 1–8°C for up to 30 days. We recommend consuming them as soon as possible. All shipments are packaged with protective measures.

Damaged packaging: outer packaging + pearl cotton + foam box + ice packs (to keep the product at a low temperature). JD Express. Please contact customer service to check the logistics tracking number.

Dear customer, after receiving the product, please take the eggs out of the pearl cotton and store them in the refrigerator’s fresh-food compartment.

3. Does the presence of an air chamber in an egg mean it’s not fresh?

Sweetie, the presence of air pockets doesn’t mean the egg isn’t fresh. Rather, during the heating process, the egg liquid expands when heated, and the gases inside the egg can’t escape, thus creating these air pockets.

The raw egg white has indentations, but this does not affect its edibility.

4. Consumption amounts for different population groups

●Infants: Contains salt; not recommended for infants under 2 years old.

Children and adolescents: During their peak periods of growth, development, and brain function, consume 1–2 eggs per day.

● Adults and middle-aged/elderly individuals: 1 tablet daily;

For people with the “three highs”: it’s recommended to consume no more than 2 eggs per day.

5. Regarding returns and exchanges

Answer: Due to the special nature of egg products, once soft-boiled eggs have been sold, we do not offer 7-day no-questions-asked returns or exchanges unless there is a quality issue. If the eggs are broken...

For any damage or other quality issues, we will provide store compensation at a 1:1 ratio based on the actual amount paid. Our store does not support Alipay compensation. If this bothers you, please don't place an order.

Please forgive me.

6. Regarding the invoice issue

Answer: Due to the end-of-month financial closing, customers who need invoices from the 25th of each month to the 8th of the following month should contact customer service to adjust the timing. Additionally, the store...

We support both electronic and paper invoices. Customers who require an invoice should contact the store’s customer service to confirm the invoice details and the estimated shipping date.